Frequently Asked Questions

What are Superblue Miami’s operating hours?
Superblue Miami is open daily to the public on Monday to Wednesday from 11 a.m. to 7 p.m. (last ticket sold), and Thursday from 10 a.m. to 7 p.m. (last ticket sold), Friday and Saturday from 10 a.m. to 8 p.m. (last ticket sold), and Sunday from 10 a.m. to 7 p.m. (last ticket sold).

What is the best way to contact Superblue Miami?
To reach Superblue Miami directly, call 1-786-697-3405 or submit a request and our team will be in contact soon. 

Is photography allowed inside Superblue Miami?
Personal photography is allowed inside Superblue Miami, however commercial photography is strictly prohibited without prior approval. No tripods, gimbals, stabilizers, or selfie sticks are allows (handheld devices only). All photography is strictly prohibited in James Turrell’s Ganzfeld installation. Please contact marketing@superblue.com for more information about commercial photography. 

Where are the bathrooms located?
Bathrooms are located in the lobby area. 

Is there a coat or bag check?
Lockers available in the lobby area to store personal belongings. 

Are any items prohibited inside Superblue Miami?
Outside food or drink (unless for medical purposes), liquids other than water, glass containers, aerosol cans, weapons, and hazardous materials are not permitted.

Does Superblue Miami offer tours?
Yes, customized tours are available. Please contact groups@superblue.com and we will be in touch to plan your tour.

Are large groups allowed to visit Superblue Miami?
Groups of 10 or more must be scheduled in advance. Please contact groups@superblue.com and we will be in touch to plan your visit.

Who do I contact if I lost something inside Superblue Miami?
For lost items, please submit a request and our team will be in contact soon!

Does Superblue Miami offer free WiFi?
Yes, free WiFi is available to all visitors. 

Are entrances and exits clearly marked?
Yes, entrances and exits are clearly marked throughout the space. 

Do you offer cashless or touchless payment?
Superblue Miami is a cashless venue.

Is content available in languages other than English?
Spanish and English language content is available throughout Superblue Miami.

Are there places to sit?
Seating is available throughout the venue.

How do I purchase a ticket?
All visitors must reserve timed tickets for entry. We encourage you to purchase your tickets online through our website to ensure you can secure your desired date and time. A limited number of tickets are available for purchase on site at the Box Office.

Can I purchase a ticket over the phone?
Tickets can only be purchased through our ticketing page or on site at the Box Office.

Do I have to purchase my ticket in advance?
We cannot guarantee tickets will be available at the door as all visitors must reserve timed tickets for entry. We encourage you to purchase your tickets online through our website to ensure you can secure your desired date and time. A limited number of tickets are available for purchase on site at the Box Office. 

Does the time listed on my ticket matter?
Yes, the time listed on your ticket is when you will enter the experience. Please arrive 15 minutes early to enter the queue, as the timed ticket reservations are enforced to ensure the safety of our visitors and staff and to make your experience the best it can be.

How much do tickets cost?
Tickets begin at $32. Please visit the Superblue Miami page for more information.

Are tickets free for children?
Children 2 years old and under may enter free of charge. Children 3 years old and above are required to have a Child Ticket to enter.

Do you offer discounted tickets to students, military personnel, and/or senior citizens?
Yes, we are proud to offer discounted tickets to college students, active duty and veteran US military personnel, frontline workers, and senior citizens (65+). Please select the Student/Senior/Military Ticket option during checkout, and be prepared to show a valid form of ID upon entering Superblue Miami.

Do you offer discounted tickets to groups?
To inquire about private group tours or group sales for 10 or more guests, or if your school group, nonprofit, or organization has a special request, please contact groups@superblue.com and we will be in touch to plan your visit.

Is there a time limit for visits?
No, there is no strict time limit. We expect visitors to spend approximately 90 minutes at Superblue Miami, but this can vary for each visitor and may be longer if you choose to visit our Gift Shop.

How will I receive my ticket?
When purchasing tickets, you will receive a confirmation via email and text message containing your tickets. To make changes to your ticket, or resend the confirmation email, please visit our Manage Tickets page.

Can I purchase a ticket when I arrive at Superblue?
We have a limited number of tickets available for purchase on site at the Box Office. However, due to demand, we highly recommend purchasing tickets online so that you can secure your preferred date and time.

What is your ticket refund policy?
Refunds are not offered. However we are happy to offer exchanges if you cannot attend at your reserved ticket time through our Manage Tickets page.

What should I do if I am running late or unable to attend the time listed on my ticket?
The time listed on your ticket is strictly enforced, and you must arrive 15 minutes prior to your time slot to enter the queue before proceeding into the experience. If you are unable to make your ticketed time, please exchange your ticket for a different time through our Manage Tickets page.

How much time do I have to explore Superblue Miami?
We expect most attendees to spend 60 to 90 minutes in the experience, but this can vary for each visitor and may be longer if you choose to visit our Gift Shop.

I bought the wrong date/time for my ticket. Can I get a refund?
Refunds are not offered. However, in the event that you can’t attend for your time and date, you can exchange your ticket for a new date and time. Only unused tickets are eligible for exchange for upcoming dates that have availability. Please note, ticket exchanges are self-service and can be managed through our Manage Tickets page.

I purchased a ticket but won’t be able to use it. May I give it to someone else?
Yes, please contact miami@superblue.com to transfer your ticket to someone else. Please be prepared to provide your name, as well as the name and email of the person you are transferring the ticket to.

My desired day and/or time to visit is sold out. Is there a waitlist?
In the case of a sold-out time slot, please try to find an alternate time to visit us, as sessions occur every 20 minutes. If your desired date is not yet available, we encourage you to find out about future ticket releases by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements!

What if I am not feeling well on the day of my scheduled visit?
If you are not feeling well prior to your visit, please exchange your tickets to help us keep you, other visitors, and our staff safe and healthy. Unused tickets can be exchanged at any time on our Manage Tickets page.

Do you offer VIP or private tours?
Yes! Please contact groups@superblue.com and we will be in touch to plan your VIP experience.

Can I exchange my ticket for a different time or day?
Absolutely. Ticket exchanges are self-service through our Manage Tickets page.

Only unused tickets are eligible for exchange for upcoming dates that have availability, and the tickets must be exchanged prior to your scheduled time.

How do I print my tickets?
Please visit our Manage Tickets page. From there, you can print your tickets or download them as a PDF. You can also print the ticket confirmation you received via email.

I want to modify my ticket order. How do I access my tickets?
Please visit our Manage Tickets page and login with your confirmation number and email address. From there, you will be able to modify your ticket order.

How can I get another copy of my order confirmation?
Please visit our Manage Tickets page. From there, you can resend your confirmation via email and/or text message.

I used the wrong email on my order. What do I do?
For your security, we do not allow customers to change the email address on an account without signing in to the account. Please contact us at miami@superblue.com for assistance.

How do I find out about the future release of tickets?
The best way to find out about future releases is to sign up for our newsletter and follow us on Instagram and Facebook for real-time updates!

I think I was changed twice. What should I do?
Initially before purchasing, our system authorizes a hold on your card to ensure the funds are available to complete your purchase. This hold disappears within 48 hours. Please contact miami@superblue.com if you do not see the hold removed after 48 hours.

What is Superblue Miami’s address?
1101 NW 23rd Street
Miami, FL 33127 

Where can I park?
There is limited on-street parking available and valet parking available for a fee Tuesday-Sunday. (Please note that valet parking is not available on Mondays.)

How much does it cost to park?
Metered street parking is available through the City of Miami. Valet parking is also available for a fee Tuesday-Sunday. (Please note that valet parking is not available on Mondays.) 

What is the best public transportation option?
Superblue Miami is located directly across from the Rubell Museum in Allapattah, and is accessible via Brightline’s Miami Central Station, with direct Brightline+ service to the venue. There is also limited on-street metered parking available and valet parking provided for a fee Tuesday-Sunday.

Where can I drop off and pick up visitors?
Guests can be dropped off or picked up at the main entrance located at NW 23rd Street between 11th and 12th Avenues. 

What neighborhood is Superblue Miami in?
We are located in Allapattah.

What are nearby notable attractions?
Superblue Miami is located across the street from the Rubell Museum and around the corner from Hometown BBQ.

Are outside food and drinks allowed on premises?
Outside food and drink is not permitted.

Are food and drinks allowed in the gallery spaces?
No, food and drinks are not allowed in the gallery spaces.  

Is Superblue Miami available to rent for private events?
Yes, Superblue Miami is available to rent for private parties, dinners, weddings, or immersive events, featuring a 5,000-square-foot flexible programming and events space with exclusive catering by Le Basque. Please fill out this form and our team will be in contact to plan your private event.

Where can I buy Superblue Miami merchandise?
Superblue Miami merchandise is available at our on-site Gift Shop. 

Are there age requirements for children?
There are no age restrictions for children to enter Superblue Miami.

Please note that children under 48 inches/under the age of 3 must be accompanied by an adult in teamLab’s Massless Clouds Between Sculpture and Life. Please keep a watchful eye on your children, hold their hand, and monitor their experience within the installation. No unaccompanied minors can roam around this experience.

Is there a dedicated nursing station at Superblue Miami?
No, there is not a dedicated nursing station on site. 

Are strollers allowed at Superblue Miami?
Yes, strollers are allowed throughout the venue.

Is there somewhere I can park my stroller?
No, stroller parking is not available. 

Is there a dedication location for breastfeeding?
There is no designated area however you may contact guest services for a safe location to breastfeed.

Do you offer programming for children and families?
Yes. Stay up to date on our events by signing up for our newsletter and following us on Instagram and Facebook for the latest announcements!

Is Superblue Miami wheelchair accessible?
Yes, all exhibitions are wheelchair accessible.

Do you offer courtesy wheelchairs?
No, we don’t offer courtesy wheelchairs. 

Are service animals allowed inside Superblue Miami?
Yes, service animals are admitted inside Superblue Miami. Please be prepared to show identification for your service animal upon entering. 

Is there a designated drop-off area?
Drop-off areas are located at the main entrance at NW 23rd Street between 11th and 12th Avenues.